The Producers and Directors all believe that if they make their vision come to life – make their story into a movie – it will be shown in a way that allows the audience see and hear what they created with the same splendor they realized. Were they wrong?
If something is managed properly, then there is control over the quality of the items being delivered, and assurance that the end user will be satisfied. Quality Management | Quality Control | Quality Assurance
Some say that a movies sound is 50% of the movie. So, it better be good, eh?
Sound has nuance. Picture has a thousand words for nuance. Let's learn some.
Your picture and sound equipment get calibrated according to a schedule that management thinks is appropriate for your facility – sometimes in 6 month or 12 month or 18 month intervals. But we all know that things happen in between. With the right tools, you can become the judge.
Some of our customers use the large speaker systems to know what the actors are saying, some read the words with special "closed caption" equipment...some listen to special tracks on headphones. The equipment is called Accessibility Equipment. We have to understand it and test it to make certain our customer gets the best experience possible.
Life happens in real time. Sometimes we read about it. More rarely, we are there. And after, we wish that we could have practiced a little bit before being thrown into it.
In another lesson we will learn about the role of the ISO. Briefly, it is an organization with the job of gathering and refining and distributing standards about many topics. For example, the group responsible for electrical standards in the United States will meet with the group responsible for electrical standards in France and China and other places. They will discuss how they can make things more safe for everyone around the world. They will discuss whether there are common issues and solutions. And, importantly, they will discuss how to communicate what is important in one territory to those in another territory. That way items can be manufactured all over the world and used safely in other parts of the world if people follow the correct standards.
One of the topics that the ISO discusses is cinema equipment standards, and cinema processes. (We cover these details in another series.)
Another project that the members of the ISO have spent many years studying – and refining – is Quality Management. There are many Quality Management tools and organizations, but because of the ISO’s ability to reach around the world to gather the best ideas, they have a well organized a set of tools – and processes – and rules about how to correctly use quality management tools and processes and rules!
There are now many thousands of organizations using these tools and processes and rules. In fact, many of these organizations will not work with, or buy from, companies which have not done the work to get certified by the rules of ISO 9000 and 9001.
One thing about ISO 9001 (and the associated documents of ISO 9000), is that the rules must be followed by the entire organization.
For a cinema theater, that would mean that all the processes in the building (ticketing and handrails and internet and projection), and all the support processes (accounting and purchasing and delivery) – even making popcorn probably – will have to be coordinated along the lines of the ISO rules.
This type of completely coordinated rule and process coordination is not going to happen in most cinemas.
Why? For many reasons. The first is that the it is a great big huge complex job to make an entire organization get these rules in line in every division of a company. It takes years of developing a team that develops custom processes and rules, and teams to make certain the rules are being followed. These steps and teams and systems are valuable, but too costly for small organizations. [Maybe if someone came up with a series of tools just for cinemas! What an idea! And then trained the users of the equipment how to judge whether things were going right! Ah! Indeed. That is exactly what this little system is for. …for big companies and small.]
We only want to use the critical ISO tools for the projection system, which includes the auditorium of course, since the results of the projection room – the safe presentation of the brilliant picture and sound – happen in there.
The ISO people figured out a few important things about Quality Management.
The 1st is: Most of the time there is no professional, trained, technical person in most facilities. This is true in the modern digital cinema facility.
The 2nd is: There are capable people who can be trained to:
3rd: These checks must be done on a consistent basis.
4th: Management must support the process
5th: Training must be consistent and also supported by upper management
There must be more, but let’s get out of theory and into the practical.
How does this all work then? …and why is it important?
We will discuss this in the Section 2 of: Training and You and the ISO 9001 Management System.
But the basic principle is that of the Virtuous Circle, about which the Collins Dictionary says:
If you describe a situation as a virtuous circle, you mean that once one good thing starts happening, other good things happen, which cause the first thing to continue happening.
Exercise creates its own virtuous circle. You feel so good you want to continue.
…a virtuous circle of investment and growth.
…which seems to be a good idea: a good process and a good result that circles up for more and better all around!