The Producers and Directors all believe that if they make their vision come to life – make their story into a movie – it will be shown in a way that allows the audience see and hear what they created with the same splendor they realized. Were they wrong?
If something is managed properly, then there is control over the quality of the items being delivered, and assurance that the end user will be satisfied. Quality Management | Quality Control | Quality Assurance
Some say that a movies sound is 50% of the movie. So, it better be good, eh?
Sound has nuance. Picture has a thousand words for nuance. Let's learn some.
Your picture and sound equipment get calibrated according to a schedule that management thinks is appropriate for your facility – sometimes in 6 month or 12 month or 18 month intervals. But we all know that things happen in between. With the right tools, you can become the judge.
Some of our customers use the large speaker systems to know what the actors are saying, some read the words with special "closed caption" equipment...some listen to special tracks on headphones. The equipment is called Accessibility Equipment. We have to understand it and test it to make certain our customer gets the best experience possible.
Life happens in real time. Sometimes we read about it. More rarely, we are there. And after, we wish that we could have practiced a little bit before being thrown into it.
There’s a funny thing on the internet that lets people in public service jobs know how to deal with those who are disabled – those poor disabled people who have no ability to use Braille or sign language!
“Sighted people tend to be very proud and will not ask directly for assistance. Be gentle, yet firm.”
“Calmly alert the sighted person to his or her surroundings by speaking slowly, in a normal tone of voice. There is no need to raise your voice when addressing a sighted person.”
OK; jokes aside. We are in a service business, and we get a lot of practice dealing with people who can walk strait to the proper line without assistance, but we don’t get a lot of practice dealing with people who need different kinds of assistance.
Does that blind person get a benefit from using Closed Caption equipment? Uhm…probably not. Audio Description equipment? Yes! Probably, yes. Should you ask? Excellent idea!!
There are several good reasons to ask. First, it helps with the first basic communication point: everyone gets to know that they are being paid attention to. Two, people jump to the wrong conclusion sometimes. I may think that you are looking at your ticket to find the auditorium number, but you are looking to see if you have the right date.
When someone needs to use the Accessibility Equipment, they may think that
…and, of course, they think that you are an expert, which means, a lot of practice and experience
…or want to be a person with a lot of practice and experience
…but no matter how hard you study the equipment you don’t seem to get enough practice. And you are never around on SlowTuesday – or whenever the practice sessions are.
…so, communicate. Ask the person if they would like some assistance.
Ah! That’s at the Accessibility Desk. Come with me if you’d like. Sure, your friends too, or we can meet them at the Lounge in a few minutes. Because I am not perfect at this and I don’t want to be embarrassed.
<Work in Progress – tell us your stories until we get this done…>
Tips for Working with People (clients and workmates) with Specific Needs
Follow the tips below when working with people with specific needs:
Working with People with Limited Mobility
When working with people with mobility issues:
Working with People with Speech or Hearing Impairments
When working with people with speech difficulties or who are deaf or hard of hearing:
Working with People Who are Blind or Visually Impaired
When working with people with speech difficulties or who are blind or partially sighted: