Part Two: Routines to Self-Certify – Checklists and Employee Training
What do the customers want? What are we trying to deliver?
They want to see a movie (and hear a movie) (and be comfortable while seeing a movie) (and be safe while seeing a movie). And we want to deliver these things with the quality that they expect.
And – we want to see and correct problem that will prevent those things before the customer is aware of them.
How do we do this?
The answer is:
In the old days there were several trained technicians in every cinema facility. They were called projectionists. Some were very skilled in sound and picture techniques. Some were apprentices. But if you had ever seen two of these people respond to a blown bulb in a projector, with safety procedures and speed, you would know that they were not just lucky people with simple jobs.
In the Grand Scheme of Things, Cinema Test Tools wants to deliver tools that help you Self-Certify the routines and processes which will help ensure that the Director’s Intent is getting portrayed on the screen …and that they are accomplished constantly and consistently. We do this – You do this – for the Producer and Director, those who had the first vision of getting the story to the screen – and we do it for your customer – who has the last vision.
Question: How do we create tools that will ensure the director’s intent and the owner’s desire to deliver at the quality level promised?
In the cinema there is,
- the facility itself,
- the equipment that makes it possible to see and hear a movie,
- the systems to
- keep that those systems working well and
- to keep everyone safe
- the employees who deal with the audience and with the equipment.
Answer is: Build in a system of checks on the equipment and checks on the processes, the systems that we are responsible for. List the equipment, list the systems. As detailed as required. Some things need to be checked once a week, so make lists for that, and lists for the things that should be checked once a month. Safety and security…lots of hidden and unknown details there – maybe those should be checked once a day. Those need a list too.
Generally, we are responsible for a quality picture with quality sound and a safe and comfortable experience. But there is so much nuance, so many details in that simple sentence.
How do we find the nuance? Find out what an expert does when they are working, and notice those actions that seem so natural that you might not even write it down when you are watching them.
- Describe each process generally, then write down each detail that is done to keep the equipment at top performance.
- Then, write out a procedure so a person knows what to do to check that each thing from Step 1 is being done.
- Some things may need to be done everyday, like security checks. Some things might only need to be done every once in a while.
So, this is it – we have done it. The Checklists that automate quality control. Your Eyes. Your Ears. Your ability to communicate and learn, and observe, and communicate even better!
Then you have to study…not study everything, just study so that you can see the difference between something happening correctly and something getting worse.
Obviously a bigger topic than the simple question.
Let’s do this thing.